Tag Archives: follow through


What It Looks Like to Follow Up and Follow Through

To follow through or to not follow through — that is NOT the question! The question, what does it look like in your world to be a master of the skills of Follow-Up and Follow-Through? (See previous blog entries for the Why and the How!)

You are a master of Follow-Up and Follow-Through when you:

  • Have a vision for your commitments. Use visual reminders in your work area to boost your motivation.
  • Provide encouragement and motivation to others. You’ll uplift yourself in the process.
  • Follow prevailing standard operating procedures (if established) until you can improve on them. Model your actions on someone successful.
  • Plan your processes ahead of time. Create checklists so you don’t have to rely on memory to ensure each step is completed.
  • Schedule next steps using specific dates and times. Use business tools such as mobile devices or computer calendars to set automatic reminders at the time you schedule.
  • Respect other people’s time and wishes by asking what works for them and being on time.
  • Plan to take actions every day that can move you toward your commitments.
  • Schedule periodic evaluations of your effectiveness. Identify what actions were missing that could have improved outcomes and add them to your checklists.
  • Offer resources of value to others based on their needs, working towards a win-win situation.

When it comes to sales or new business development, you as a master of Follow-Up and Follow-Through:

  • Embed your campaign with value. This is helpful for building new relationships, maintaining current ones and expanding current engagements into larger accounts.
  • Build a favorable “personal brand recognition” with your customers by using frequent, brief emails, tweets or phone calls to provide communications the customer is genuinely interested in.
  • Educate people to aid their decision-making process and motivate them to action. Help prospects move towards making a decision without pressure or hype.
  • Personalize your efforts. Plan ahead to provide something of value from the other person’s point of view.
  • Be persistent, but don’t continually pester people who have told you no. Have a valid business reason (such as new information) for asking them to reconsider.
  • Ask permission to follow up with them at a later date when they may have further needs. Set a reminder to do so.

These are just the beginning of applying Follow-Up and Follow-Through in your working world. Of course you can (and need to!) apply Follow-Up and Follow-Through in your personal life as well.

If you could use a little assistance in strengthening these skills, let us know. We’ll follow up with ya!

Your Coach,


follow through

You Can Follow Through on This

We’ve been talking about Follow-Up and Follow-Through, two skills that can set you apart in the business world and help you see your Big Idea reach reality.

What can you do to strengthen your own abilities to Follow-Up and Follow-Through? Here are three sets of activities you can start today!

Activity 1: Boost your Motivation

Schedule a session to create a customized motivation system for yourself.

  • List all of the goals that you are truly committed to achieving.
  • For each goal, write the reward that you will personally gain by achieving that goal. Be sure that it has a powerful appeal for you.
  • Choose a symbol or other visual representation of the reward you will gain for each goal. Make this representation as colorful and tangible as possible.

For example, if it’s a financial goal, make a mock check made out to yourself in the amount that motivates you. If it’s a prize, get a picture of the prize. If it’s time off, use a picture of the people or places that you’d like to spend your time off with.

  • Put a brief printed explanation of the requirements for getting the reward on the symbol or picture.

For example, for a reward trip to Hawaii, put a note at the bottom of the picture that says, “$20,000 in sales by Dec. 31st.”

Position these reward symbols where you will see them every day — at your desk, in your car or on the spot where you set your car keys at night. Be creative!

Activity 2: Get Organized

Create a central location for your goals and commitments. Use it as a repository of ideas that can support your efforts. It might be:

  • An app on your mobile device
  • A program on your computer or a cool website
  • Features on your email account
  • Even an old-fashioned notebook. Go retro!

As helpful ideas occur to you, put them in writing. When you hear a successful person suggest a best practice that you could use, jot it down. If you read an informative article with useful ideas, copy and send it to yourself. Use your regularly scheduled organizational time to transfer those ideas to a to-do list system for each commitment.

Activity 3: Anticipate and Automate

Anticipate the regular follow-up and follow-through activities that are required for your business. Automate the process as much as possible.

  • Create a step-by-step list of follow-up activities.
  • Plan a logical timeline.
  • Use this as a checklist to schedule follow-up actions for each goal or client you plan to follow-through with.
  • Identify written communications that can be replicated, re-using them as a template each time you reach that same step in the process. Modify them as needed to personalize them to the client. This saves time and lends consistency to your actions.
  • Schedule automated reminders to ensure you initiate regular follow-up activities on schedule.

What are you waiting for? This can be fun! And very fruitful. Get these activities going today!

Next time we’ll look at how you can apply your skills in specific settings. Don’t forget to follow up with this blog to learn more!

Your Coach,



Leading by Following Up!

What follow-up — and follow-through — on your Big Idea have you practiced today? (You DO have a Big Idea, right? I know you do!)

Big ideas or small ones alike don’t become reality unless we develop and use the skills of Follow-Up and Follow-Through!

Why? Because Follow-Up and Follow-Through increase effectiveness, demonstrate reliability and show commitment to excellence. They are the next steps required to achieving your goals!

Follow-up and follow-through also build trust in relationships. And in the business world, trust translates into repeat business. Your long-term success depends on it!

Mastering the Skills

Just what are the skills of Follow-Up and Follow-Through?

If you have mastered skills associated with Follow-Up and Follow-Through, you:

  • Consistently and reliably communicate, reinforcing an intentional message.
  • Use written communication skills to manage relationships.
  • Recognize the importance of good customer service to building productive relationships with co-workers and clients.
  • Manage conflict when necessary to maintain relationships.
  • Practice long-term planning to establish logic-driven systems that achieve desired results.
  • Are goal-oriented.
  • Establish personal effectiveness by organizing work habits.
  • Demonstrate personal accountability for meeting goals by using self-management to maintain focus on next steps.
  • Take initiative to be flexible when appropriate, adapting actions to respond to changing circumstances.
  • Complete plans by evaluating the results.

How do you measure you so far? Next time we’ll look at developing and strengthening these crucial skills. Make sure and follow up with this blog to learn more!

Your Coach,